Holiday Inn Express Hotel & Suites Miami - Hialeah, an IHG Hotel

This hotel suffers many a bad review and I'm not sure why. The staff was friendly, my room was spacious and clean, and the breakfast is amazing!!!! There was no noise, even though the highway is next door, it's not nearly as loud as people make it out to be and my room faced the road! The roosters (yes, roosters) on the road were louder but entertaining--I kept thinking "this is SO Miami, NOT" lol The local police were at breakfast this morning. It thought it was a great way to start off the day, knowing they got your back. This place is just great--guests and staff are warm and welcoming. Everyone said hello and was super nice. I feel sorry for everyone who gave a negative review, they must be real a$$hole$ who expect to have a red carpet rolled out for them and be waited on hand and foot. It's Holiday Inn Express for God's sake! Enjoy the comfy bed, eat a huge breakfast, and go on about your day. Check out the Fogon restaurant across the parking lot--food is amazing.

The location was good. The Room was way beyond what I expected it to be with a very comfortable bed and AC to freeze you to death no complaints about that at all. The room size was great as me being a solo person it was just right. The staff was very welcoming from the moment I checked in until the moment I checked out. Even Housekeeping was welcoming. The breakfast was very good with a nice variety of things to select from to fit anyone's needs.

Very good, clean and quiet hotel. Friendly and responsible employees. Especially the girls who cleaned on the 2nd floor. They always listened to our wishes. There was one guy at the reception (unfortunately, I don't remember his name) who was attentive and always helped. The pool is clean. Breakfasts are delicious. There is Landra 24/7. The room has towels, shampoo, conditioner, soap, hair dryer, iron, TV, safe, air conditioner, coffee maker, refrigerator.

The room is great, with the all necessary for the rest, as space, comfort, cleaning, silence and entertainment. The parking is great, as well as the Wi-Fi is also great and catches everywhere. The breakfast is good, with the enough variety and flavors...Fruits, Yogurts, Granolas, Pancakes, etc... The staff are kind and helpful...congratulations the all team.

Ther minute I walked in I never thought I would be treated and attended the way Robert at the front desk would have treated me and the excellent customer service and I was actually treated the way a professional treats a customer he was kind helpful went above and beyond to helpe I had booked a room else where and I was so upset because I thought I would have to change all my plans and change addresses on my granddaughters bday he told me do not worry I will do everything in my power and see if we can change my mistake and I told you my how will that happen all hotels are booked he went above and beyond to satisfy my wish and I loved the feeling to finally meet some one who has pride in his position as a front desk clerk he should train others on how to help and satisfy and be a excellent customer service agent with a smile and he doe snot know this but I said to myself wow I must leave a review so holiday inn knows the talent in this individual I want to Thank him and tell Holiday the asset they have and how much others need to be like him the Best hotel and personal the hotel is Beautiful and he made it exceptional for me and my family The Ledesma n River. family